A "Keyholder®" is a person who has been identified by one of our members here
to be given the trust and power to unlock their wishes when
the time is right (i.e. when the member has passed away or has become mentally
incapacitated). In most cases, Keyholders® are members of the family or
close friends who can be trusted to protect the member's privacy. Each
Keyholder® is given a unique, secure " Keyholder® ID" by the member, which
allows them to login to access the member's wishes when the time is right.
Each member can designate several Keyholders® and can even specify, for each
Keyholder® , which specific services they can unlock.
Each member here at LegalWills.co.uk
the option of documenting one or
more of the following items:
||The member's personal wishes regarding their funeral
||Unsent messages the member has prewritten to their
||The member's Last Will and Testament
||The member's Expatriate Will for assets held in a foreign country
||Directions regarding the member's medical care if they
are unable to communicate this themselves
||Directions regarding the handling of the member's
finances if they are incapacitated
As a Keyholder®, you may not be able to unlock and view all of the above
items. This is because the member has specified in advance which
particular items can be accessed by each of their Keyholders®. As a
result, each Keyholder® may in fact be given different powers. Once you
have logged in as a Keyholder®, you will be able to see which of the above items
you have been given the power to unlock.
If you are a Keyholder® you may have received an email or a letter
identifying you as a Keyholder® of a named LegalWills.co.uk
email or letter would have described your responsibilities and also assigned you
a unique, secure, "Keyholder® ID". Alternatively, the member may have
asked you to be their Keyholder® more directly and provided you with a
Keyholder® ID themselves. If you have never been informed of your
Keyholder® responsibilities and have never received a Keyholder® ID then you are
not a Keyholder® .
Yes. It is possible for a member to designate more than one Keyholder®
for their wishes. If they wish, they can even communicate that the
same Keyholder® ID be used by more than one person, although this is
Yes. There is no limit to the number of members that may have asked you
to be a Keyholder® for their wishes. In this case, you will be
assigned a different Keyholder® ID for each member.
Only the member knows for sure if they have designated more than one
Keyholder® for their wishes.
It is possible for a single member to designate a number of Keyholders® ,
each with the power to unlock their wishes. Furthermore, each Keyholder®
may have been given the power to unlock the same wishes, or the member may have
distributed responsibilities for different wishes across different people.
In any event, the process is the same. As a Keyholder® when the
member has become either mentally incapacitated or has passed away, then you
should login with your Keyholder® ID and request to unlock
those wishes for which you have been granted access rights. It is possible
that one or more of the member's wishes have already been unlocked by another
Keyholder® , in which case they may already be visible to you, or you may need
to wait (along with the other Keyholders® for that member) until they can be
If you have been designated to be a Keyholder® for more than one member, then
you will have been given a unique secure Keyholder® ID for each member.
When the time comes that you need to login to access a member's wishes, be sure
to use the Keyholder® ID associated with the member that you are accessing.
After entering your Keyholder® ID, you will be asked to confirm the name of the
member in question, and this will reaffirm that you are using the correct
If you have misplaced your Keyholder® ID for a member who is still alive and
competent, then you should ask that member to generate a new Keyholder® ID for
you, and to disable the previous Keyholder® ID. If the member has passed
away or has become mentally incapacitated, and you know that you were once
assigned a Keyholder® ID for this person, but have since misplaced it, then you
As a Keyholder® you have been given the responsibility to unlock one or more
items which have been created by a LegalWills.co.uk
member. This member
has put their trust in you to unlock these items only when they have
become mentally incapacitated or have passed away. These items could
include their funeral wishes, their Will, Living Will, Power of Attorney, or
messages to friends or loved ones.
In addition, it is possible that you have been designated by the member to
carry out some instructions in these items, but this will be made clear in their
If you are a Keyholder® for a LegalWills.co.uk
member and they either
have become mentally incapacitated or have passed away, then you should login
with your Keyholder® ID at the Keyholder® Login
page and follow the instructions.
Once you have logged in, you will be presented with the member's
identification and asked to confirm that this the person who designated you to
be their Keyholder® . At the same time, to prevent premature unauthorized
accessed to the member's wishes, the member will be notified of your actions
immediately and will have the opportunity to lock you out. Assuming that
the member information is correct, you will be able to see the list of items for
which you have been granted access, and also their current status: locked,
unlocked or visible. Any item that is locked can be unlocked by you, and
again, immediate notification regarding your request to access the item will be
sent to the member. Unlocked items will become visible after a period of
time determined by the member. These security mechanisms are in place to
protect the member's privacy and to prevent premature unauthorized access to the
member's wishes. When an item is visible, it is accessible by all of the
member's Keyholders® . In the case of the MyMessages™ item, you will not
be able to view any of the member's prewritten messages --- in this case, when
the MyMessages™ item becomes "visible" it actually means that all of the
member's messages have been sent.
If this sounds complicated, don't worry --- it is an extremely intuitive
process. Just follow the instructions on the screen. If you have any
questions along the way, feel free to refer to the online help or to
member has gone to great lengths to document their
wishes. These may include their preferences for funeral
arrangements and private messages that they have written to loved ones. If
you are the only Keyholder® for this member (only the member would know if this
is the case), then you are the only person who can unlock these wishes.
The member selected you as a trusted individual to unlock these wishes.
If you do not unlock them after they have become mentally incapacitated or
passed away, then they will remain locked and nobody will read them.
If the member's wishes are already unlocked, and you did not unlock
them yourself, this indicates that they have been unlocked by another Keyholder®
who has also been given the power to unlock this member's wishes. If any
of the items are unlocked but not yet visible, then you will be able to see how
much time is left before the items become visible. When that time arrives,
then you will be able to access the items.
After you login as a Keyholder® , you will only see the items for which the
member has given you the power to unlock.
If the member has become mentally incapacitated and is still alive, then you
should only unlock the following items, if they appear in your list:
If the member has passed away, then you may unlock the following items if
they appear in your list: MyFuneral™, MyWill™,
For most of the items, there is no action required from you other than to
view the items and ensure that the information contained within them is used to
fulfil the members wishes. In many cases, it is appropriate to
communicate to the rest of the member's family or next of kin that you have
access to these wishes so that the member's wishes can be fulfilled.
If the member has prewritten any messages to their friends/family using the
MyMessages™ service, you will not be able to view any of the messages because
they are private. By unlocking this item, the messages will be sent
automatically to their recipients after a delay specified by the member.
Simply click here, or come back to
at any time to join as a new member.
At the present time, we are giving away a free 1-year membership
to all new members. With this membership, you can document your
funeral wishes using the MyFuneral� service, prepare final messages using the
specify your security preferences using the MySecurity� service, and identify
your personal Keyholders� using the MyKeyholders� service. All for free,
with unlimited updates for 1 year.
We do charge a small fee for some of the other services to cover our
expenses, including the MyWill�, MyLivingWill� and MyPowerOfAttorney� services.
The complete pricing structure is available on our Prices page.
If you have additional questions after reading all of the information
provided here, feel free to send an email to
For information about the services we offer, or about
in general, you can browse this web site or send an email to
We will be happy to answer any questions you may have.